Salesforce Admin Certification Course

Topics:

• Service and Deployment models in the Cloud
• Market situation
• Cloud Ownership
• Introduction to SF1 and Force.com Platform
• Declarative & Programmatic Options in Force.com
• Meta-data Driven Architecture
• Multi-tenant
• Business and IT benefits
• Use of SF1

Topics:

• Sign-up for a Free Environment / Org
• Adding company logo
• Benefits of System overview
• Salesforce Key Building Blocks
• Editions and Different Environments Available
• MVC Pattern
• Student App
• Student App Master Basic Data Model
• Student Master and Marks/Grades
• Student Master Basic Security Model
• Student Master Reports
• Student Master Application Scope

Topics:

• Create Custom Objects and understand various properties in the Object definition section
• Customize standard objects
• Field and Data Types
• Custom Field Prosperities
• Field Dependencies
• Types of Relationship Fields
• Search Layouts

Topics:

• Security Model Mind Map
• System Level or Org Level Security
• User Administration and Troubleshooting
• Permission Sets
• Profile and Permissions Sets
• Password Policy
• IP Address security
• Login hours
• Session settings
• Activations
• Page layout assignment
• Tab setting
• Field level security

Topics:

• Security Model Mind Map
• Record Level and Object Level
• Organization wide defaults
• Organization wide defaults – Student App
• Role and Role Hierarchy
• Criteria Based Sharing
• Different ways to gain Record Level Access
• Public Group
• Queue
• Public group Vs Queue

Topics:

• Business Logic Mind Map
• Different Options to Implement Business Logic
• Functions
• Formula
• Validation Rules
• Rollup Summary Fields
• Record Types and Page Layouts

Topics:

• Business Process Automation
• Business Requirements – Workflow Rules
• Workflow – Actions (Time When Action Takes Place)
• Workflow – Actions
• Workflow – Considerations
• Approvals – Introduction
• Approvals – How to Create A Process
• Approvals – Actions
• Approvals – How and What Can Approvers Do

Topics:

• Sales Cloud
• Sales Process
• Sales Productivity Features
• Lead Management
• Lead auto response
• Lead assignment
• Web to lead
• Accounts and Contacts Management
• Opportunities
• Campaign Management
• Price Book, Products, Price Book Entries

Topics:

• Service Cloud
• Case Management
• Typical Service and Support Process
• Automation – Web2Case and Auto-Response
• Automation – Email2Case
• Automation – Assignment Rules
• Automation – Escalation Rules
• Email Templates in Case Management
• Channels
• Case Resolution – Solutions
• Case Resolution Using Knowledge
• Communities Basics
• Communities Setup and Administration
• Communities – Ideas and Answers

Topics:

• Data Handling and Processing Overview
• Exporting data and Regular Backup
• External ID and Unique Fields
• Import
• Install Apex Data Loader
• Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,
• Transfer record ownership

Topics:

• Execute a report with and without modifications
• Create a tabular report, summary and matrix report
• Report and Security
• Report Builder and Standard Reports Available
• Add a chart and a few other features like highlighting
• Create a custom report type and store in a folder
• User filters in reports
• Create a dashboard
• Bucket field
• Tabular Report significance
• Summary report significance
• Matrix report significance
• Joined report significance
• Dynamic dashboard

Topics:

• Customizable parts of the SF1 app
• Security and customizable settings
• Navigation menu
• Compact layouts and Mobile cards
• Basic admin activities on Salesforce A
• Outlook and SF synch up

Topics:

• Activity management – Tasks, Events, and Open activities
• Creating and tracking tasks and events
• Folders and Document templates
• AppExchange

Topics:

• Chatter groups, feeds, people
• Files, Follow records, people
• Groups Topics and Files
• Global action types-Create
• Log a call, Custom VF page
• Custom canvas, Publisher layout
• Global an Object specific actions